Shipping & Returns

SHIPPING TIMES

We know you're excited to receive your new goodies so we process all orders within 1-2 business days to get you adventuring as quickly as possible.

We send all orders via tracked Australia Post. Most of our standard domestic customers receive their orders within 5-10 days however please allow up to 3 weeks delivery time. If you need you order sooner, please choose our express postage option!

For more detailed information, Australia Post shipping speed estimates can be found here for Australian domestic parcels.

International shipping speed estimates can be found here

INTERNATIONAL SHIPPING

We ship to New Zealand, the US, Canada, and Asia. Shipping costs are based on weight, and are shown at checkout.

DOMESTIC SHIPPING RATES

All shipping rates are calculated at checkout once an address has been entered. Rates are based on weights and are shown in the below table in AUD:

Weights	Standard Post	Express Post
Up to 500g	$10.40	$13.80
500g to 1kg	$14.20	$18.00
1kg to 3kg	$18.00	$22.30
3kg to 5kg	$21.80	$29.80

INTERNATIONAL SHIPPING RATES

All shipping rates are calculated at checkout once an address has been entered. Rates are based on weights and are shown in the below table in AUD:

NEW ZEALAND

Weights	Standard Post	Express Post
Up to 250g	$15.90	$30.90
251g to 500g	$19.15	$34.15
501g to 1kg	$25.75	$40.75
1.001kg to 1.5kg	$32.30	$47.30
1.501kg to 2kg	$38.90	$53.90

 

UNITED STATES & CANADA

Weights	Standard Post	Express Post
Up to 250g	$21.75	$36.75
251g to 500g	$28.25	$43.25
501g to 1kg	$41.15	$56.15
1.001kg to 1.5kg	$54.15	$69.15
1.501kg to 2kg	$67.15	$82.15

 

ASIA

Weights	Standard Post	Express Post
Up to 250g	$19.45	$34.45
251g to 500g	$23.35	$40.35
501g to 1kg	$37.20	$52.20
1.001kg to 1.5kg	$49.05	$64.05
1.501kg to 2kg	$60.90	$75.90

 

CUSTOMS FEES

In some countries, VAT/duties/taxes are required to be paid for the release of goods from customs. This is the sole responsibility of the customer. Unfortunately we cannot offer returns or refunds under circumstances where customs fees are not paid by the customer and orders are not cleared. Please note, in rare instances, customs agents may delay the release of orders at their discretion.

Please contact your local customs office if you have any additional questions.

RETURNS

We offer a 14 day return policy for all products unused and with original packaging. If you need to return an item, please contact us with your Adventure number, reason for returning and a picture of the product you would like to return. We will respond with your return shipping instructions. You are responsible for return postage. Once we receive your item, a full/partial refund will be issued based on merchandise condition. 

For situations of damage/defective or incorrect quantity/style, please send us an email at hello@everwildemporium.com with your Adventure number and an image of the received package and items. We’ll be happy to help!

For orders with tracking status showing as "delivered", we do not offer refunds/resends without proof of loss from the local post office.

TRACKING DETAILS

Once your order is placed, you will receive a confirmation email letting you know that our team has received your order. Once your order is fulfilled, you will receive an email notification with your tracking information. You must provide an email address at checkout to receive your tracking details - don’t worry, we don’t use this email for anything other than your order details.

TRACK YOUR ORDER

You will receive a tracking number once your order has been marked as shipped. Simply click on your tracking number in the shipping confirmation email to open the Australia Post tracking site.

DAMAGED OR DEFECTIVE GOODS

If you receive any damaged or otherwise defective goods, please get in touch at hello@everwildemporium.com.au and we will happily help!

INCORRECT ADDRESS OR UNABLE TO COLLECT

In instances where delivery addresses are provided incorrect or incomplete or recipients aren't available for pickup, it is the recipient's responsibility to provide us the corrected and complete address and incur any additional re-delivery charges. Once an order has been shipped, we can no longer make changes or adjustments to the address mid-delivery. If there is an error outside of these circumstances, please email hello@everwildemporium.com.au and we will work to rectify the issue.

PICKUPS

Pickups are available from the MyClayCo Studio: 295 Torrens Road, West Croydon, South Australia.

We are at the studio between the hours of 10am-4pm Monday-Friday.