We process orders within 1-2 business days. During busier times, we will have a note on our website with the updated estimate. Please calculate order processing times into overall shipping times.

Of course! Send us an email with your Adventure Number before your order is marked shipped and we’ll organise an order amendment. Any difference in price will either be refunded or invoiced.

We completely get it, we change our minds too! As long as your order has not been shipped we can cancel the order and refund your total.

Drop into our emails with a ‘hello there’! We’ll help to troubleshoot the issue.

We accept all major credit and debit cards, as well as Apple Pay, Google Pay, PayPal, AfterPay, Shop Pay, and Gift Cards.

Although we love gold, silver and copper pieces, they are not accepted forms of currency in the Everwild.

We sure do! Click here for our gift cards.

Absolutely! Aren’t you awesome! Simply place the recipients details in the shipping details section and add a note on your order letting us know so we can write a card on your behalf. Pricing is not included on our order forms so it’ll be our little secret :3

Once your order is placed, you will receive a confirmation email letting you know that our team has received your order. Once your order is fulfilled, you will receive an email notification with your tracking information. You must provide an email address at checkout to receive your tracking details - don’t worry, we don’t use this email for anything other than your order details

You will receive a tracking number once your order has been marked as shipped. Simply click on your tracking number in the shipping confirmation email to open the Australia Post tracking site.

Yes! We ship to the US, Canada, Asia, and New Zealand. Shipping costs are flat rates, are based on weight, and are shown at checkout. They can also be found on our Shipping and Returns page.

Unfortunately we cannot ship to other planes of existence at this time.

In some countries, VAT/duties/taxes are required to be paid for the release of goods from customs. This is the sole responsibility of the customer. Unfortunately we cannot offer returns or refunds under circumstances where customs fees are not paid by the customer and orders are not cleared. Please note, in rare instances, customs agents may delay the release of orders at their discretion.

Please contact your local customs office if you have any additional questions.

If you receive any damaged or otherwise defective goods, please get in touch at hello@everwildemporium.com.au and we will happily help!

In instances where delivery addresses are provided incorrect or incomplete or recipients aren't available for pickup, it is the recipient's responsibility to provide us the corrected and complete address and incur any additional re-delivery charges. Once an order has been shipped, we can no longer make changes or adjustments to the address mid-delivery.
If there is an error outside of these circumstances, please email hello@everwildemporium.com.au and we will work to rectify the issue.

Pickups are available from the MyClayCo Studio: 295 Torrens Road, West Croydon, South Australia.

We are at the studio between the hours of 10am-4pm Monday-Friday

We offer a 14 day return policy for all products unused and with original packaging. If you need to return an item, please contact us with your Adventure number, reason for returning and a picture of the product you would like to return. We will respond with your return shipping instructions. You are responsible for return postage. 

Once we receive your item, a full/partial refund will be issued based on merchandise condition. 

For situations of damage/defective or incorrect quantity/style, please send us an email at hello@everwildemporium.com with your Adventure number and an image of the received package and items. We’ll be happy to help!

For orders with tracking status showing as "delivered", we do not offer refunds/resends without proof of loss from the local post office.